Customer Success
Get expert guidance and support to ensure your R&D success
Benchling's approach to Customer Success covers everything your R&D team needs to thrive — from product training to advisory services.
Holistic support
Benchling's approach to Customer Success covers everything your R&D team needs to thrive
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Product training
Skill up your R&D team with flexible, tailored training options
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Product support
Get your technical questions answered quickly by knowledgeable product specialists
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Advisory services
Put Benchling's team of technical experts in your corner to drive long-term success
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Data-driven success
Partner with Benchling to take a data-driven approach to your success
Success packages
Ensuring every customer gets responsive, proactive, and trusted support for their R&D
Included with all licenses
Standard
- Responsive product support across email, web, and Benchling applications
- Access to self-serve tools such as Learning Labs and Help Center
- Best Practice guidance from Benchling's Customer Success team
Premium support
Premier
- Faster support response times and custom product trainings
- Engagement with Technical Account Manager for administrative and optimization services
- Customer Success Manager to guide business reviews and success plans
Most comprehensive tier
Enterprise Premier
- 24/7 product support and additional custom trainings
- Customer Success Manager and Technical Account Manager with increased frequency
- Access to Enterprise Solutions Architect for technical reviews and optimization services
Relentlessly focused on your success
99%
Customer retention rate
95%
Post-implementation customer satisfaction rate
60%
Improvement in overall product satisfaction
“Benchling has continually provided us with expert delivery, support, and best practices, and has been a partner in our success with this platform.”
Cherylene Plewa — Senior Vice President, Cellular Engineering, ElevateBio